Refund and Cancellation Policy

Returns & Replacement Policy offers a very transparent and simple Return & Replacements policy.

Conditions to be eligible for the Returns & Replacement Policy:

  1. – Item(s) must be in their original, unused condition.
  2. Replacement for items are subject to inspection and checking by TheVastustore team.
  3. – Damages due to neglect, improper usage will not be included under our Returns & Replacement Policy
  4. – Product should be accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc

Return Policy :
Any custom jewelry created for you (rings, pendants, bracelets, etc.) cannot be returned for Money.

Important Notes:

  • – Shipping Charges, VAT and duties are not refundable.
  • – Return Shipment is at customer’s cost
  • – Payment Gateway charges, if applicable, will not be refunded. These are billed directly by the payment gateway and are not refunded.
  • – Additionally, any additional lab certificate that may have been ordered apart from the free, shall not be refunded in the return payment.
  • – Returns will take 7-10 business days to process (from the receiving date of the product at our address). Please note that the credit card company / banks may take another week to reflect that in your account.